Customer Support and Service

Everyone needs a little support every now and then. When you need assistance, you can rely on the team at NASA to provide you with the prompt, thorough support you deserve. We provide a world-class, live help and support team and we are ready to answer your questions.

Get real help from real people, real fast.

New Customers

As a new customer, you have a dedicated Eclipse software trainer to help you navigate the murky waters of implementation and data transfer. We know that the first couple of weeks can be tough, and we have helped countless agencies make it through. 

With your dedicated trainer, you are guaranteed to connect with a friendly face who will host training sessions and conference calls to ensure your whole team gets up to speed and stays on the same page.

Existing Customers

Customer Service

As you become more comfortable with the system and dive into more features and integrations, it is natural to encounter roadblocks and need a helping hand. Eclipse has many features that help agents like you serve their clients faster and with more accuracy. 

Anytime you have questions or just want to walk through a new or unfamiliar process, our support staff is here to guide you through. Our tight-knit, dedicated team ensures you will work with someone familiar with you, your business and your needs.

Request Support

Join Team

At NASA, we value our relationship with you. That is why we have built a world-class live help and support team to assist you with your insurance agency software.

Complete the form below and we will be in touch.